Privacy Policy
Your privacy matters to us. Here's how we protect and manage your personal information.
Who We Are
nexarolivio operates from Newcastle, New South Wales, providing capital allocation services to businesses across Australia. When we collect your personal information, we do so as the data controller under Australian Privacy Principles and applicable privacy legislation.
We understand that trust forms the foundation of our client relationships. That's why we've designed our privacy practices around transparency and your control over personal information.
Information We Collect
The information we gather depends on how you interact with our services. We collect what's necessary to provide quality capital allocation advice while respecting your privacy preferences.
Contact Information
Name, email address, phone number, business address, and preferred communication methods.
Business Details
Company information, industry sector, business structure, and financial consultation requirements.
Financial Information
Revenue data, investment history, risk tolerance, and capital allocation objectives.
Website Usage
Pages visited, time spent on site, browser type, and general location data for service improvement.
How We Use Your Information
Your personal information helps us deliver tailored capital allocation services and maintain ongoing client relationships. We use this information specifically for:
We won't use your information for purposes beyond what we've outlined here without obtaining your explicit consent first.
Your Privacy Rights Under Australian Law
Information Sharing and Third Parties
We share personal information only when necessary to provide our services or when required by law. This includes:
Service Providers
We work with trusted partners for website hosting, email communications, and business analytics. These providers access your information only to perform their specific functions and are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with financial services regulations and anti-money laundering requirements.
We never sell personal information to marketing companies or unrelated third parties. Any data sharing arrangements are carefully vetted to ensure your privacy remains protected.
Data Security and Protection
Protecting your personal information is fundamental to our operations. We've implemented multiple security measures to safeguard data throughout its lifecycle with us.
While we maintain robust security measures, we also recommend that you protect your own information by using strong passwords and keeping login details confidential.
Data Retention and Disposal
We retain personal information for as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods:
Active Client Information
Information for current clients is retained throughout the service relationship and for seven years afterward to comply with Australian business record requirements.
Enquiry Information
Information from general enquiries is typically retained for two years unless you request earlier deletion or become a client.
When information reaches the end of its retention period, we securely delete or destroy it using methods that prevent reconstruction or recovery.
Website Cookies and Tracking
Our website uses cookies to improve functionality and understand how visitors interact with our content. Most cookies we use are essential for website operation, while others help us analyse usage patterns.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.
Changes to This Privacy Policy
We review and update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify existing clients through email or prominent website notices.
Minor updates, such as clarifications or contact information changes, will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Requests
If you have questions about this privacy policy, want to exercise your privacy rights, or need to discuss your personal information, we're here to help.
Contact our privacy team at info@nexarolivio.com or call us at +61 407 742 195.
You can also write to us at: nexarolivio, 169 Hunter St, Newcastle NSW 2300, Australia.
We aim to respond to privacy requests within 30 days and will keep you informed if we need additional time to process complex requests.